Case Study: HostAdvice drives 19% of sales through LiveChat

HostAdvice drives 19% of sales with LiveChat

HostAdvice, a global hosting comparison platform, faced the challenge of helping users with complex questions that went beyond their comparison tables. They needed a way to provide immediate, personalized assistance to potential customers to improve sales and user experience. They implemented LiveChat after their agents chose it for its ease of use.

By implementing LiveChat's software for 24/7 customer support, HostAdvice enabled instant help for international users and gathered valuable feedback. The solution led to a significant improvement in sales, with 19% of all sales happening exclusively because of chat. LiveChat also helped improve their website's key metrics and their detraction ratio, moving them up in search results. The vendor stated that the chat now pays for itself within the first hour of each day, making the rest pure profit.

HostAdvice