Case Study: Fuse achieves faster tenant support and higher satisfaction with LiveChat

Fuse speeds up support by 63% with LiveChat

Fuse, a student housing provider in Europe, faced a challenge with its disjointed customer support. Using only Gmail and WhatsApp, tickets were missed, leading to slow response times that risked tenant satisfaction and retention. To address this, Fuse turned to LiveChat's Text platform to centralize and automate their support processes.

By implementing LiveChat's solution, which included an AI Agent, Fuse unified its support channels into a single, trackable inbox. This allowed the team to efficiently categorize and resolve tickets. The results were significant: resolution times dropped 63% to under two days, the team handled 66% more tickets without adding staff, and tenant satisfaction scores increased by over 20 points.

Fuse