Case Study: ForSaleByOwner achieves faster, higher-quality customer support with LiveChat

ForSaleByOwner grows 100% a year with LiveChat

ForSaleByOwner, a company that helps people sell their homes without a real estate agent, wanted to improve the quality and speed of its customer service to build trust. They needed a tool that would allow potential and existing customers to reach out for quick, real-time help on their website, which led them to look for a solution from vendor LiveChat.

LiveChat implemented a solution using its chat product with two dedicated accounts: one for sales and one for support. This setup, enhanced by the mobile app and after-hours messaging, allowed ForSaleByOwner to maintain excellent support coverage and significantly increase customer inquiries. As a result of using LiveChat, the company improved its customer service and achieved 100% business growth per year, with most users signing up soon after a chat.

ForSaleByOwner