Case Study: ZľavaDňa achieves 24-hour response times, 25% ticket reduction and higher customer satisfaction with LiveAgent

ZlavaDna - Customer Case Study

ZľavaDňa is a fast-growing deal-of-the-day site operating in Slovakia and the Czech Republic that connects customers with discounted gift certificates at local businesses. As its user base expanded, the customer service team found Gmail unable to cope with rising message volumes, duplicated work and slower response times, prompting a search for a purpose-built support solution.

ZľavaDňa implemented LiveAgent (including a new live chat) to centralize email, chat and call handling, giving agents visibility into prior communications and reducing duplicated effort. The platform helped them scale to thousands of monthly contacts, cut ticket load by about 25%, ensure replies within 24 hours and drive a double-digit increase in customer satisfaction while improving team efficiency and workflow transparency.

ZlavaDna

Peter Blažečka

PR & Marketing Manager