Case Study: WebSupport achieves 47% higher support effectiveness with LiveAgent

WebSupport increases support effectiveness by 47% with LiveAgent

WebSupport, Slovakia's largest hosting provider, faced a challenge with its customer support queries being scattered across two separate applications for emails and chats, making it difficult to track previous communication and effectively solve customer issues. To address this, they implemented LiveAgent's help desk software to unify these communication channels.

By integrating emails and chats into a single LiveAgent interface, WebSupport streamlined its ticket distribution and gained the ability to create a knowledge base. This solution resulted in a 47% increase in support effectiveness and allowed the team to handle over 5,000 chats monthly. LiveAgent also provided the advanced KPI tracking necessary for the company to measure and improve customer satisfaction.

WebSupport