Case Study: SolidTrust Pay achieves a modern, 24/7 integrated support center with LiveAgent

SolidTrust Pay - Customer Case Study

SolidTrust Pay is a global e-wallet platform that enables businesses to receive and send payments via cards, bank transfers, wires, online banking and cheques. Facing growing ticket volume and the need for a modern, feature-rich support platform (chat, ticketing, and a knowledge base) with reliable 24/7 vendor support, SolidTrust Pay searched for a solution that could scale and improve customer experience.

They implemented LiveAgent, gaining a fully integrated support center with direct voice calls, customer-managed support accounts, and built-in ticket translation. The new system also delivers detailed agent reports for supervision, profile personalization for more human interactions, and a Reward/Rebuke feedback loop—resulting in faster, more efficient support and better visibility into agent performance and customer satisfaction.

SolidTrust Pay