Case Study: Slido achieves faster, unified event support with LiveAgent

Sli.do cuts response time to 30 minutes with LiveAgent

Slido, a web app for live Q&A and polls, faced the challenge of providing efficient customer support during dynamic events and meetings as their customer base grew. They needed a robust solution to manage constant inquiries in real-time without compromising support quality, leading them to implement the LiveAgent help desk software.

By implementing LiveAgent, Slido centralized their phone, chat, and email support into a single platform. This solution enabled them to streamline workflows and respond in real-time. As a result, Slido reduced their average response time to approximately 30 minutes and achieved 24/7 support availability, ensuring smooth and successful events for their clients.

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