Case Study: Refresher boosts team efficiency and revenue with LiveAgent

Refresher reduces support staff by 64% with LiveAgent

Refresher, a major lifestyle and technology media website in Slovakia, faced the challenge of managing unmanageable communication across its large editorial, marketing, and design teams using a shared email client. To streamline this communication for greater efficiency, they turned to the help desk software from LiveAgent.

By implementing LiveAgent, Refresher utilized features like automation rules and ticket management to immediately route inquiries to the correct team member. This solution from LiveAgent enabled them to reduce their support staff from 14 to just 5 agents, who now resolve over 1700 tickets per month. The improved efficiency also led to faster communication with advertisers, resulting in a massive growth of revenue for the company.

Refresher