Case Study: Ready2Order achieves 90% customer satisfaction and faster, more efficient support with LiveAgent

Ready2order - Customer Case Study

Ready2Order is an Austrian cloud POS provider used by hundreds of businesses, including ORF, Die Presse and Der Brutkasten. Because it handles payments and sales operations across five countries and some 3,000 clients, the company faced the challenge of delivering fast, reliable support for often complex payment-related issues.

After implementing LiveAgent in Q1 2016, Ready2Order’s 30 support agents adopted a centralized system that removed the need for email forwarding, improved team communication and visibility, and cut response times to about 1–2 hours. Today they handle more than 1,000 email tickets and roughly 1,200 phone calls per month with a 90% customer satisfaction rate, and agents report the tool is easy to use as the team works toward a 30‑minute resolution goal.

Ready2order

Christoph Schachner

Managing Manager