Case Study: Ready2Order achieves 90% customer satisfaction with LiveAgent

Ready2order achieves 90% customer satisfaction with LiveAgent

Ready2Order, an Austrian cloud POS system provider, needed a robust customer support platform to handle highly sophisticated inquiries related to payments and point-of-sale systems. Their existing setup lacked efficiency, and they required a centralized system to manage high volumes of email and phone communication while delivering top-notch service.

By implementing LiveAgent's help desk software, Ready2Order gained a central ticketing system for all customer queries, which improved team collaboration and management oversight. This solution from LiveAgent enabled their support team to achieve an average response time of 1-2 hours, handle over 1,000 email tickets and 1,200 phone calls monthly, and reach a 90% customer satisfaction level, which continues to grow.

Ready2order