Case Study: Quality Unit achieves 98.6% customer satisfaction with LiveAgent

Quality Unit achieves 98.6% customer satisfaction with LiveAgent

The customer, Quality Unit, is the company behind Post Affiliate Pro, a leading affiliate software platform. They needed an effective and easy-to-use tool for their support agents to handle customer queries and provide a complete customer experience, which led to the internal development of the vendor's product, LiveAgent.

The solution implemented was LiveAgent, an omnichannel help desk software that provides 24/7 support availability and seamless integration. Using LiveAgent, Quality Unit achieved a 98.6% customer satisfaction rate, ensuring no customer request is lost and enabling their support team to provide exceptional, dedicated service. The vendor, LiveAgent, is credited as the reason for this high satisfaction score and ongoing success.

Quality Unit