Case Study: Post Affiliate Pro achieves 98.6% customer satisfaction with LiveAgent

Post Affiliate Pro - Customer Case Study

Founded in 2004, Quality Unit built Post Affiliate Pro, a full-featured affiliate-management platform that grew increasingly complex as demand rose. The company realized that to succeed it needed to provide not just software but a complete customer experience, and needed a scalable, user-friendly way for support agents to handle growing volumes of customer queries across channels.

Quality Unit developed LiveAgent, an in-house helpdesk to centralize email, live chat, social messages and ticketing; this empowered agents, eliminated lost requests and made support far more efficient. The result: customer satisfaction climbed to 98.6% and continues to rise, strengthening partner loyalty, supporting Post Affiliate Pro’s growth and turning support into a competitive advantage.

Post Affiliate Pro

Martin Palus

Support Representative