Case Study: Nutricia achieves higher customer satisfaction and support efficiency with LiveAgent

Nutricia - Customer Case Study

Nutricia, a child-nutrition company providing expert support (nutrition therapists, lactation advisors and nurses) through its Nutriklub and Klub maminek sites in two countries, faced limits with an internal email system and a free chat tool. They needed a scalable, cost-effective helpdesk with features like chat assignment, automatic routing and robust analytics to handle growing inquiry volumes and improve customer satisfaction.

By implementing LiveAgent, Nutricia gained advanced routing, analytics and chat capabilities that reduced call-center workload and allowed five specialist agents to efficiently support users across two countries. The change delivered faster agent onboarding, higher productivity, measurable cost savings and a clear increase in customer satisfaction.

Nutricia

Lukáš Mitas

Digital Specialist