Case Study: Nutricia boosts customer satisfaction and support efficiency with LiveAgent

Nutricia boosts customer satisfaction 100% with LiveAgent

Nutricia, a leading nutrition expert company, faced challenges with its previous free live chat and internal email systems, which could not handle their inquiry volume or provide needed features like chat assignments and analytics. They sought a more robust and scalable help desk solution to improve support effectiveness, leading them to implement LiveAgent's help desk software.

By using LiveAgent, Nutricia gained features for automatic routing and complex analytics. This solution allowed a team of just five expert agents to manage support across two countries, which significantly increased customer satisfaction by 100% and reduced costs by lowering call center volumes. The vendor, LiveAgent, provided a platform that was both powerful and easy to adopt, enabling these measurable improvements in efficiency and service quality.

Nutricia