Case Study: Martinus.sk achieves faster, more efficient customer support with LiveAgent

Martinus.sk - Customer Case Study

Martinus.sk, the biggest online bookstore in Slovakia, needed a better way to manage customer support than its in-house shared mailbox system. The team wanted a solution that could centralize customer care, speed up responses, preserve ticket history, and provide detailed analytics; they chose LiveAgent for helpdesk ticketing, automation, and reporting.

LiveAgent implemented a more organized support workflow for Martinus.sk, including ticket threads, full communication history, analytics, and API integration with the shopping cart to surface orders and customer data. As a result, Martinus.sk significantly improved request handling, shortened response times, ensured tickets were resolved, and gained time savings and better visibility into agent performance and customer interactions.

Martinus.sk

Martin Strba

Customer Service Manager