Case Study: L&L Europe delivers exceptional customer support for 13 casino brands with LiveAgent

L&L Europe boosts chat support 800% with LiveAgent

L&L Europe, a company that builds and operates 13 localized online casino brands, needed a help desk solution to unify customer communications and deliver exceptional, multi-brand support. They turned to LiveAgent's help desk software to centralize customer queries and manage support across their diverse brands.

LiveAgent provided a solution featuring separate departmental setups for each brand, multi-channel support integration, and time-saving features like real-time typing view and predefined answers. This allowed L&L Europe to optimize agent allocation and response times. Using LiveAgent's tagging and reporting tools, they gained valuable insights into customer inquiries and agent performance. The implementation supported massive growth, resulting in an 800% monthly increase in the volume of chats handled.

L&L Europe