Case Study: Kwik Charger achieves 73% customer satisfaction with LiveAgent

Kwik Charger handles 15,000 monthly tickets with LiveAgent

Kwik Charger, a New York-based startup providing fast iPhone charging solutions, faced the challenge of scaling its customer service beyond the limitations of Gmail. As their e-commerce business grew globally, they needed a more organized and professional system to handle a high volume of customer inquiries and support a 24/7 operation. To address this, they turned to the vendor LiveAgent for its help desk software.

By implementing LiveAgent's solution, which included ticketing, a call center, and live chat features, Kwik Charger was able to consolidate all customer inquiries into one platform. This provided their team with better organization, a complete overview of agent performance, and advanced analytics. The results were significant, with the support team handling 15,000 tickets and 1,300 calls monthly while achieving a 73.22% customer satisfaction rate. LiveAgent provided the tools necessary for Kwik Charger to power its around-the-clock customer support effectively.

Kwik Charger