Case Study: Kwik Charger achieves scalable 24/7 customer support with LiveAgent

Kwik Charger - Customer Case Study

Kwik Charger is a New York–born startup that turned breakthroughs in fast-charging technology into an internationally certified iPhone charging accessory after years of R&D and testing. As the company scaled globally, managing support via Gmail became untenable, and Kwik Charger needed a professional help-desk solution to meet customer expectations for fast, Apple-quality service.

In March 2016 Kwik Charger implemented LiveAgent, centralizing inquiries, improving workflows with tags and analytics, and gaining full visibility of agent performance. Today 38 agents support 46,000 customers in 127 countries, handling nearly 15,000 tickets, ~1,300 calls and 600 live chats per month with 24/7 coverage and a customer satisfaction score of 73.22% — with goals to cut response times to hours and expand full 24/7 phone and chat coverage.

Kwik Charger

Min Chou

Kwik Charger