Case Study: Huawei boosts customer satisfaction by 29% with LiveAgent

Huawei boosts customer satisfaction by 29% with LiveAgent

Huawei, a global telecommunications and networking company, sought to enhance the efficiency of its customer support by providing real-time interactions. The company needed a helpdesk software with a ticketing system to improve contact with its customers and began looking for a solution in 2013.

Huawei implemented LiveAgent's help desk software, which included live chat, proactive chat invitations, and social media integration. This solution allowed Huawei to serve three times more customers via live chat than by phone and achieved a 29% increase in customer satisfaction. LiveAgent's implementation also provided seamless multi-channel support and reduced the volume of calls and email tickets.

Huawei