Case Study: Matchaflix achieves faster responses and more sales with LiveAgent

How Matchaflix turned inquiries into sales with LiveAgent

Matchaflix, the Madrid-based matcha tea brand, saw customer inquiries and complaints rise as its business expanded across its online store and physical shops. To manage this growth, the team turned to LiveAgent, using it as a helpdesk solution to centralize support, improve response times, and handle logistical issues more efficiently.

With LiveAgent, Matchaflix implemented WhatsApp Business, Shopify, Google Workspace, and contact form integrations, plus support structures like departments, tags, filters, and rules. The result was an average response time cut to 5 minutes, a 66% increase in first contact resolution, and 37% of commercial inquiries converting into purchases, showing that LiveAgent helped turn support interactions into sales.

Matchaflix

David Bernardo

Co-founder