Case Study: INNPRO achieves 20% higher team productivity with LiveAgent

How INNPRO Robert Błędowski boosted their agents’ productivity with LiveAgent

INNPRO, a European distributor of consumer electronics, was struggling to manage a growing volume of customer inquiries through a shared email inbox as the business expanded. To bring more structure to support operations, the company turned to LiveAgent for a ticketing platform that could improve team coordination, message tracking, and onboarding.

LiveAgent implemented a structured helpdesk with ticket routing, automation, SLA rules, reporting, and clear ownership across teams. The rollout took about one month and led to measurable gains: INNPRO saw around a 15% reduction in average response time and a 20% increase in team productivity, while gaining a more organized and scalable support process.

INNPRO

Robert Błędowski

INNPRO