Case Study: Hostinger improves customer support with LiveAgent

Hostinger improves customer support for 29 million customers with LiveAgent

Hostinger, a world-class web hosting platform serving over 29 million customers, needed a unified system to manage customer support for its globally distributed team of over 100 agents. Their challenge was to improve communication systems to handle high volumes efficiently, requiring a solution that could integrate chats and tickets in one place.

LiveAgent provided its unified help desk software, centralizing chats and tickets for quicker, smoother communication. The implementation featured a highly customized search functionality and advanced agent performance statistics. Using LiveAgent helped increase productivity, reduced the overall ticket count, and provided excellent tools for performance tracking and improvements.

Hostinger

Paul

Customer Success Team