Case Study: Hostinger improves customer support with LiveAgent

Hostinger improves customer support for 29 million customers with LiveAgent

Hostinger, a world-class web hosting platform serving over 29 million customers, needed a unified system to manage customer support for its globally distributed team of over 100 agents. Their challenge was to improve communication systems to handle high volumes efficiently, requiring a solution that could integrate chats and tickets in one place.

LiveAgent provided its unified help desk software, centralizing chats and tickets for quicker, smoother communication. The implementation featured a highly customized search functionality and advanced agent performance statistics. Using LiveAgent helped increase productivity, reduced the overall ticket count, and provided excellent tools for performance tracking and improvements.

Hostinger