Case Study: Habrahabr handles 150+ support tickets daily with LiveAgent

Habrahabr handles 150+ tickets per day with LiveAgent

Habrahabr, a Russian collaborative tech blog, faced a challenge with an increasing number of incoming customer emails that their shared mailbox could not handle efficiently. To gain control and ensure no query was missed, they turned to LiveAgent's helpdesk software for a solution.

By implementing LiveAgent, Habrahabr centralized all email communication from their various projects. This solution, utilizing features like autotags and canned messages, enabled their two support agents to handle over 150 tickets daily. LiveAgent provided 100% control over customer queries, eliminated lost emails, and significantly improved the efficiency of their support operations.

Habrahabr