Case Study: Habrahabr achieves 100% control of customer emails and 150+ tickets/day with LiveAgent

Habrahabr - Customer Case Study

Habrahabr is a leading Russian collaborative blog and IT-focused social network founded in 2006, ranked among the top 25 sites in Russia. As the site and its services grew—blogs, hubs, audio/video, company listings and job searches—incoming support emails surged, prompting a 2012 search for helpdesk software; Habrahabr selected LiveAgent for its superior email handling.

LiveAgent consolidated emails from all projects, giving the team full control and preventing lost messages where a shared mailbox had failed. Key features—autotags and rules, canned responses, and ticket transfers with notes—streamlined workflows so two helpdesk agents can resolve more than 150 tickets per day. —Aleksey Shevelev, Project Manager, Habrahabr

Habrahabr

Aleksey Shevelev

Project Manager