Case Study: FrëschKëscht achieves faster customer support and higher sales with LiveAgent

FrëschKëscht - Customer Case Study

FrëschKëscht, a Luxembourg-based company providing local and seasonal food boxes, was struggling to manage more than 100 customer emails a day through a standard mailbox. Without assignment, team visibility, or a clear workflow, the company could not deliver the level of customer service it wanted, so it turned to LiveAgent for help.

With LiveAgent, FrëschKëscht gained email assignment, internal comments, and a clear overview of ticket ownership, which streamlined collaboration and saved significant time. As a result, the team processes tickets twice as fast, responds to customers more quickly, and has seen sales increase thanks to improved support.

FrëschKëscht

Gilles HEINESCH

Co-Founder