Case Study: Financial Directorate of the Slovak Republic doubles client queries with LiveAgent

Financial Directorate of The Slovak Republic doubles client queries with LiveAgent

The Financial Directorate of the Slovak Republic, a government organization serving over 2 million taxpayers, needed to improve its client communication and support operations. They turned to the vendor LiveAgent and its help desk software to provide more efficient and transparent assistance.

By implementing LiveAgent's solution, which included email ticketing, live chat, and Facebook integration, the organization centralized its support channels. This allowed them to double the amount of client queries handled while simultaneously decreasing the worktime required. The measurable results included a more personal and convenient experience for taxpayers and a significant increase in efficiency for their 60 support representatives.

Financial Directorate of The Slovak Republic