Case Study: E.ON’s ZSE improves customer service with LiveAgent

E.ON boosts customer support response times in 24 hours with LiveAgent

The customer, ZSE as part of E.ON, faced a challenge managing a rapidly increasing volume of customer emails with their previous software, which made timely responses nearly impossible. They sought a more feature-rich help desk solution to bring order to the email chaos and improve their support operations.

By implementing LiveAgent's help desk software, ZSE gained efficient email distribution, intuitive live chat, and simple business rules for ticket sorting. The results included training new representatives quickly, reducing average answer time, and enabling the 44-person team to answer all queries within 24 hours. LiveAgent's solution and 24/7 support allowed ZSE to deliver immediate responses and significantly boost customer satisfaction.

E.ON