Case Study: E-ville.com achieves faster, more personal customer support with LiveAgent

E-ville.com - Customer Case Study

E-ville.com is an online retailer serving more than 100,000 customers across two countries with just four full-time support agents. They were handling about 4,000 email tickets per month via a shared Thunderbird inbox, which could no longer support their goal of faster, better customer service.

Since adopting LiveAgent in spring 2016, E-ville unified their tools and now serves customers from any computer with a single platform, eliminating multiple apps and costly integrations. The result: quicker responses, more consistent and personal support, high staff satisfaction (“no complaints whatsoever”) and improved customer experience without breaking the bank.

E-ville.com

Ville Majanen

CEO