Case Study: CVFR Travel Group automates support and boosts productivity with LiveAgent

CVFR Travel Group boosts productivity 30% with LiveAgent

CVFR Travel Group, one of Australia’s largest travel business groups, faced challenges with a decentralized support system. Managing queries across multiple email accounts and phone lines led to missed tickets, delays, and inconsistent service quality, creating a high manual workload for agents. They sought a centralized solution from LiveAgent, specifically its help desk software.

By implementing LiveAgent’s ticketing system and automation rules, CVFR Travel Group streamlined its entire support workflow. This solution led to a reduction in average response time from over an hour to under 20 minutes, a 30% boost in team productivity, a 40% reduction in agent workload, and a 10-point increase in customer satisfaction.

CVFR Travel Group