Case Study: Cotswold Web achieves 98% customer satisfaction with LiveAgent

Cotswold Web supports 400+ customers across 4 countries with LiveAgent

Cotswold Web, a web design studio, faced the challenge of supporting over 400 demanding clients across four countries with complex inquiries. Their previous help desk solution was not flexible or cost-effective enough for their needs, prompting them to seek a new vendor. They chose to implement LiveAgent's help desk software to manage their support operations.

By using LiveAgent, Cotswold Web gained a unified platform combining live chat and ticketing, along with useful features like templates and gamification. This solution enabled their lean team of six agents to efficiently solve nearly 600 tickets per month while achieving a 98% customer satisfaction level. The implementation of LiveAgent provided a cost-effective and mature platform that successfully scaled to meet their complex business requirements.

Cotswold Web