Case Study: Atomer achieves 95% customer satisfaction through transparent, real-time support with LiveAgent

Atomer - Customer Case Study

Atomer, part of Allinet, offers customers a leased web-based platform for building online stores and websites and needed high-quality technical support to match its product. After testing multiple help-desk solutions, the company chose LiveAgent as the only tool that met its requirements and helped them maintain excellent customer service.

Implementing LiveAgent gave Atomer an intuitive, transparent support workflow — including live chat for real-time help (about 380 chats/month) and department-based ticket reassignment for easy coverage between teams. The result: fast team adoption, improved communication, and a 95% customer satisfaction rate that continues to grow.

Atomer

Martin Drugaj

Chief Executive Officer