Case Study: Areto Systems achieves 99% customer satisfaction with LiveAgent

Areto Systems handles 300+ tickets monthly with LiveAgent

Areto Systems, a global provider of online credit card processing services, faced a challenge managing its rapid growth. The company was receiving an increasing number of support and sales requests that had become impossible to handle using email alone. To continue delivering excellent customer service in the sensitive financial industry, they implemented LiveAgent as their main customer support tool.

Using LiveAgent's ticket management, department organization, and automation features, Areto Systems was able to streamline its support. The solution enabled a team of just three agents to efficiently handle over 300 complex support tickets per month from customers in over 140 countries. This implementation resulted in a remarkable 99% customer satisfaction rate, allowing the small team to achieve a high level of responsiveness and efficiency.

Areto Systems