Case Study: Areto Systems achieves 99%+ customer satisfaction and efficient 3‑agent support with LiveAgent

Areto Systems - Customer Case Study

Areto Systems is an online payment gateway that provides credit card processing for low- and high-risk merchant accounts across more than 140 countries. Rapid growth flooded the company with requests and sales, and handling support via email became unmanageable—creating a pressing need for a scalable, reliable customer-support solution in a sensitive finance environment.

Areto implemented LiveAgent as their primary support platform, using ticket routing, automation, department features and reporting to stay organized. With just three agents they now resolve 300+ complex tickets per month, answer inquiries within hours, end each day with no open tickets and maintain customer satisfaction north of 99%, dramatically improving responsiveness and resource efficiency.

Areto Systems

Justin Farrugia

Managing Director