Case Study: AquaSprouts achieves 96.5% customer satisfaction and unified multichannel support with LiveAgent

AquaSprouts is designer of the AquaSprouts Garden to bring the revolutionary principles of aquaponic farming

AquaSprouts builds accessible aquaponics systems and supports customers in 10+ countries with a five-person support team handling 500+ complex inquiries per month and 100+ live chats, achieving a 96.5% satisfaction rate. Their challenge was managing high-volume, multi-channel support without costly integrations after a free Zendesk plan ended — they needed an affordable, all-in-one helpdesk that could scale with the team.

They migrated to LiveAgent to centralize email, chat, voice/video, knowledge base and social channels in one interface. The switch eliminated multiple apps and expensive integrations, made adding users affordable, enabled internal tickets for remote collaborators, and kept onboarding simple — delivering streamlined workflows and sustained high customer satisfaction.

AquaSprouts

Jack Ikard

Head of Customer Service