Case Study: aCommerce centralizes customer support operations with LiveAgent

aCommerce centralizes support for 100 users in 1 week with LiveAgent

aCommerce, a leading Southeast Asian e-commerce enabler, faced inefficiencies in its customer support operations. Their previous platform, Zendesk, made it difficult to track issues and requests, leading to missed customer inquiries and a risk to their reputation. They needed a solution to standardize their process and organize all requests in one place, which led them to the vendor LiveAgent.

LiveAgent provided a centralized help desk software solution featuring a ticketing system, live chat, and social media integrations. The implementation was completed by aCommerce's DevOps team for 100 users in just one week. The results included 100% of requests being centralized into a single system, enhanced tracking capabilities, complete inquiry history, and faster response times, significantly improving their service delivery.

aCommerce