Case Study: TTEC achieves faster call-center onboarding, 146% higher employee NPS and 10% lower attrition with SAP Litmos

TTEC Transforms Customer Experiences Using Sap Litmos

TTEC is a global customer experience company that designs, builds and operates omni-channel customer journeys through TTEC Digital and TTEC Engage. When onboarding and training large numbers of call center agents for clients, TTEC faced difficulties deploying learning systems quickly—one client’s previous LMS struggled with APIs and single sign‑on, slowing implementations and harming the training experience.

TTEC partnered with SAP Litmos, which delivered a rapid deployment over a single weekend, resolving integration issues and delighting the client. The partnership has since supported many client projects and delivered measurable benefits: employee intent to stay rose 22%, employee NPS increased 146%, and voluntary attrition declined by 10%, enabling faster, more effective training and better customer experiences.

TTEC

Lamont Exeter

Vice President, Learning & Performance