Case Study: Technical Communication & Translation Services Company achieves faster, lower-cost global multilingual publishing with Lionbridge

Technical Communication & Translation Services Company - Customer Case Study

Technical Communication & Translation Services Company needed to deliver consistent, multi-channel technical content in many languages while reducing the complexity and cost of translating structured, frequently updated “chunks” of content from CMS and other authoring tools. Lionbridge was engaged to address these challenges using its Technical Communication and Translation Services—leveraging connectors, customizable workflows and the Freeway translation platform to integrate authoring, localization and publishing processes.

Lionbridge implemented automated, KPI‑driven workflows, CMS connectors, a multi‑shore production model and access to a scalable pool of 30,000+ technical language experts to manage end‑to‑end production. As a result, Lionbridge reduced file processing effort by 30% for a major German car manufacturer, delivered $15 million in translation savings for a large manufacturer, helped a global technology company raise customer satisfaction to 94%, and developed 22 automated workflows to support translation of 44 million new words per year—driving faster time‑to‑market, lower costs and more consistent quality.