Case Study: Largest Printer Manufacturer achieves 20% cost savings and streamlined global QA with Lionbridge

Largest Printer Manufacturing Company - Customer Case Study

The Largest Printer Manufacturing Company, a global leader in printers and PCs with over 60% of revenue from outside the U.S., faced volatile QA workloads, rising defect rates, and a talent gap as it expanded into new markets. In 1997 the company engaged Lionbridge to reduce global testing costs; over two decades that relationship grew to include hardware, firmware and software testing as well as content development and localization.

Lionbridge implemented a Blended Test Services managed‑services model—combining onshore resource management, dedicated near‑site QA centers, offshore delivery, VeriTest QMS, automation, and knowledge portals—to standardize processes and scale testing across 500+ products. The program delivered measurable impact: $1M saved in year one with a 20% cost‑reduction target, 15% productivity gains, 10 million product test cases completed, 800 dedicated global resources, reduction from 11 vendors to one, annual attrition under 5%, and a 25% efficiency improvement.