Case Study: International IT Company achieves consistent localization quality and cost savings with Lionbridge

International IT Company - Customer Case Study

International IT Company faced inconsistent, non‑linguistic feedback and lacked the internal capacity to review high‑volume, high‑visibility localized content while working with three different vendors. They engaged Lionbridge for Language Quality Assurance (LQS) to integrate review into production cycles, implement scoring and tracking of linguistic quality, stabilize quality, and create and maintain linguistic documentation.

Lionbridge implemented a scalable pool of reviewers integrated into the production workflow, unified review criteria and metrics across vendors, and established weekly quality audits, reporting and quality action plans while managing the client’s glossary and style guide. The result was measurable efficiency gains and cost savings—Lionbridge reduced or eliminated review for premium‑quality languages, increased cross‑team communication and consistency, and helped the customer maintain a consistent voice.