Case Study: Eventbrite achieves fast, scalable multilingual customer support with Lionbridge

How Lionbridge Helped Eventbrite Provide Multilingual Customer Support

Eventbrite, the online event marketplace that processes over $1 billion in gross ticket sales annually, needed a scalable way to deliver human-quality multilingual customer support as it expanded into Europe. Their small native-language team found machine translation unreliable for complex tickets and agency work too slow and costly, so they engaged Lionbridge’s support ticket translation service to fill the gap.

Lionbridge provided fast, human-quality translations (often returned within the hour) via a skilled crowd across French, German, Spanish and Italian, with tiered pricing for different sensitivity levels. As a result, Eventbrite was able to extend multilingual support without adding headcount or costs, consistently meet its 24-hour response promise, and prevent ticket volumes from increasing response times.

Eventbrite

Patrick McLoughlin

Eventbrite