Case Study: Cisco achieves survey localization in 12 languages and 100% on-time delivery with Lionbridge

How Lionbridge helped Cisco manage partner relationships via expert survey translation

Cisco’s Voice of a Partner (VoP) team needed to localize annual survey questions into 12 languages and translate quarterly partner responses back to English, while managing Cisco-specific jargon, inconsistent respondent replies, and tight deadlines. Cisco engaged Lionbridge for survey localization and translation services to ensure both survey writers and respondents were properly supported.

Lionbridge deployed linguists familiar with Cisco terminology, maintained translation memories, identified language tags, and streamlined workflows and documentation to reduce exchanges and speed turnaround. As a result, Lionbridge processed 700,000 words into 12 languages with 100% on-time delivery, enabling Cisco to collect more accurate partner feedback, strengthen relationships, and sustain a trusted partnership since 2010.

Cisco

Jill Lambert

Leader, Sales Operations