Case Study: Clincierge achieves a smoother patient journey and faster, more accurate multilingual support with Lionbridge

How can CROs and trial sponsors provide a smooth participant experience in any language and any geography

Clincierge, a patient services provider that manages travel and support for clinical trial participants worldwide, faced complex translation and interpretation challenges as it scaled: strict regulatory informed-consent requirements, unpredictable mid‑project changes, many sponsor-specific linguistic preferences, and dozens of ad‑hoc requests in local language variants. To meet these needs Clincierge engaged Lionbridge for quality language services, including translation, interpreting and project management support.

Lionbridge deployed a global pool of translators and interpreters, structured translation memories, follow‑the‑sun project management and scalable workflows (handling 5–12 documents per batch across 30–40 languages) to accommodate rush jobs and sponsor preferences. The result: on‑time delivery for all requests, consistent cross‑language quality, cost savings from TM, flexible operations matched to Clincierge’s workflow, and an expanded, ongoing partnership with Lionbridge.

Clincierge