Case Study: Global Biotechnology and Pharmaceutical Company achieves accelerated, 99% error-free global clinical translations with Lionbridge

Global Biotechnology and Pharmaceutical Company - Customer Case Study

Global Biotechnology and Pharmaceutical Company, a top-five contract research organization with 11,000 employees and 70 global offices, needed to standardize and scale translation services to support complex global clinical trials. Facing decentralized processes, disparate systems, inconsistent reviews, capacity and language limits, and slow turnaround times, they engaged Lionbridge and its cloud-based Freeway platform to build a consistent, scalable translation operating model.

Lionbridge deployed a six-point quick-start (discovery, on-boarding, pilot, centralized program management, scalable resources and data-driven metrics) with Freeway as the operational backbone, delivering centralized control and on-demand access to 300+ language combinations and subject-matter experts. The program produced measurable gains: 99% error‑free on‑time delivery for 2,500 projects (Q1 2016), support for 14M words and 700 projects in year 1 with 10x project volume in year 2, a single no‑cost cloud platform for 300+ users, three regional teams under one global program manager, 30% internal labor cost savings and 100% transparency into projects and costs.