Case Study: Bitter & Twisted achieves reliable restaurant operations with Upserve POS

Why Restaurants Across the Country Rely on Upserve POS Every Shift

Bitter & Twisted, a restaurant in Phoenix, AZ, needed a point-of-sale system that was reliable, responsive, and easy to maintain without constant technical support. The owner, Ross Simon, sought a solution that would function without issues during busy shifts and allow for simple tasks like menu updates to be handled in-house. They turned to the vendor Lightspeed Restaurant for its Upserve POS system.

Lightspeed Restaurant implemented its Upserve POS, which provided the reliability and user-friendly operation the customer required. The solution also integrated with Upserve HQ analytics, giving the restaurant better insights into its business and guests. The results included a POS that worked dependably every day, eliminating the fear of system failures during rushes. The customer reported that the analytical information received about guests "went through the roof," and they have had no need to change the system.

Bitter And Twisted

Ross Simon

Owner