Case Study: Truluck's achieves streamlined operations and personalized guest experiences with Lightspeed Restaurant (U-Series)

Upserve’s Restaurant Management Platform Is Truluck’s Single Source For Managing Their Operations

Truluck’s, an 11-location restaurant group across four states, faced time-consuming manual reporting and the risk of losing guest relationships amid frequent staff turnover. To tackle this, Truluck’s deployed Upserve’s Restaurant Management Platform—including Upserve HQ’s restaurant analytics—to centralize data and keep teams aligned for consistent, personalized guest service.

Upserve integrated POS and analytics into one system, eliminating spreadsheets and simplifying shift prep, reporting, and guest recognition so staff can maintain relationships despite turnover. The Upserve solution shaved hours off daily operations, served as a major time-saver for managers, and improved lounge performance and customer recognition, delivering measurable operational efficiencies and a positive impact on the bottom line.

Truluck’s

Riley Hutton

Managing Partner