Case Study: Mews Tavern improves restaurant operations and customer insights with Lightspeed Restaurant (U-Series)

Tradition Meets Technology at The Mews

The Mews Tavern, a classic Rhode Island institution, faced challenges in understanding customer spending habits, gauging busy periods, and analyzing sales data with its previous system, Micros, which provided limited and time-consuming reporting. This made it difficult to make informed staffing and menu decisions. Managing Director Josh Campbell sought a better way to gain data-driven insights to simplify daily operations and grow the business with the help of Upserve.

By implementing Upserve's analytics, the tavern gained immediate, actionable data. Upserve provided clear insights into new versus repeat customer spending, detailed popular menu items, and offered a heatmap to accurately gauge busy times for optimal staffing. This data allowed them to strategically adjust their menu by removing unprofitable, labor-intensive items and to run targeted promotions during slow periods. Campbell stated that Upserve delivered solid, truthful numbers that simplified decision-making, saving significant time and providing a clear advantage over their previous system.

Mews Tavern

Josh Campbell

Managing Director