Case Study: Oak & Embers achieves flexible restaurant management and faster service with Lightspeed Restaurant (U-Series)

How Upserve’s Flexibility is a Key to an Ohio Restaurant’s Success

Oak & Embers, a barbecue restaurant in Cleveland, faced the challenge of requiring operational flexibility so its owners could manage the business remotely while traveling or opening a second location. They turned to the vendor Upserve and implemented its restaurant management solution, including a point-of-sale system and mobile app.

The Upserve solution provided real-time reporting and mobile capabilities, allowing the owner to monitor sales, update menus, manage payroll, and oversee operations from anywhere. This granted the owner peace of mind and the freedom to travel. Additionally, Upserve’s user-friendly system simplified staff training and improved service efficiency with handheld tablets for tableside ordering, while its analytics helped monitor performance and profitability.

Oak & Embers

Gretchen Garofoli

Owner