Case Study: Stay Golden increases covers by 25% with Lightspeed Restaurant (U-Series)

How Upserve POS Eased a Nashville Restaurant’s Staff Turnover Troubles and Increased Covers by 25%

Stay Golden, a two-location restaurant, bar, and coffee shop in Nashville, faced significant staff turnover due to a competitive market and a dysfunctional point-of-sale (POS) system. The previous system was so difficult to use that it caused employee stress and resignations. They needed a new POS solution from a vendor like Lightspeed Restaurant (U-Series) to help retain staff and improve operations.

By implementing the Upserve POS system, the restaurant gained an intuitive platform with integrated online ordering and loyalty programs. This solution led to a 15-minute improvement in table turn speed and a 25% increase in covers. Upserve also provided valuable menu intelligence tools that increased sales of specific items and reduced waste, while its reliable support empowered managers and contributed to greater operational efficiency.

Stay Golden

Jamie Cunningham

Director of Operations