Case Study: Esperanto expands with Lightspeed Restaurant (U-Series)

How Upserve Has Helped a New York City Restaurant Expand

Esperanto, a restaurant in New York City, faced operational inefficiencies after two decades of using pen-and-paper for orders and lacked the data insights needed for expansion. Owner Dimitri Vlahakis sought a technology solution that was intuitive and could provide detailed reporting without taking focus away from customer service. They chose to implement the Lightspeed Restaurant (U-Series) POS system to address these challenges.

The Lightspeed Restaurant solution provided an easy-to-use point-of-sale system that improved coordination between the front and back of house. It delivered robust, automated sales reporting that gave Vlahakis remote access to key metrics, which helped in planning and reinforcing business decisions. As a result, the restaurant gained significant operational efficiency, saving staff time and allowing them to focus more on guests. This powerful tool was so effective that it directly enabled Vlahakis to expand and open a second restaurant concept.

Esperanto

Dimitri Vlahakis

Owner