Case Study: Tilia pivots to online ordering with Lightspeed Restaurant (U-Series)

How To Pivot Your Restaurant to Online Ordering

Tilia, a Minneapolis restaurant, was forced to pivot from a bustling dine-in service to a takeout model it had little experience with due to COVID-19 lockdowns. The challenge was to quickly establish a reliable and efficient online ordering system that could handle a sudden, high volume of takeout orders without incurring the high commission fees of third-party apps.

By implementing Upserve Online Ordering, Tilia gained a system that integrated directly with its POS, saving staff time and simplifying operations. Upserve enabled the restaurant to manage a new, streamlined menu and accept pre-orders. This solution allowed Tilia to successfully handle up to 70 orders on a busy night, establishing a new and vital revenue stream that became a permanent part of its business model going forward.

Tilia

Corrine Dickey

Manager